To be able to continue servicing our members in need of healthcare services and at the same time, abide by the enhanced community quarantine declaration of the government, effective March 17, 2020, we have executed our COVID-19 Contingency Plan
Our Customer Care Unit will continue their services thru our 24/7 customer hotline to service availment concerns and answer general inquiries. You can reach us at 0917-554-0649 or you may chat with us through our 24/7 website chat here in our website.
Our Account Management team will be accessible thru their mobile phones and e-mails to answer members and company HMO benefit concerns.
For our other department with critical activities, we will maintain a skeletal workforce.
The company offers healthcare coverage for COVID-19 cases and patients under investigation, subject to integration of PhilHealth Coverage.
Even with our contingency plan in place, there may be instances that there will be delay in our response. For these cases, we apologize and ask for your understanding.
Keep in mind that we are here for you. Always remember to wash your hands before and after doing things, cover your mouth properly when you cough and refrain from touching your face unnecessarily, and practice social distancing to avoid the virus from spreading. Take care and thank you!
Among the best underscores of the Individual and Family Programs of ValuCare is its access to major hospitals for Regular Private Room & up. Across- Industry review shows that it offers a lower premium cost in the market without sacrificing ValuCare's service quality badge. Read More