ValuCare cardholders have the option to choose the hospital and doctor from the pool of accredited providers. They can also seek the assistance of our medical coordinators if they do not have a particular preference in any of our accredited hospitals and clinics.
AFTER SALES SERVICE
A team of Client Service Staff Specialists is on hand to assist the planholders.
MEDICAL SERVICE GROUP
A team of Medical Liaison Officers is tasked to ensure the proper delivery of medical services. This team is trained to make immediate decisions to ensure a friendly, convenient and hassle-free service. In making sure that members are well-attended to during their confinement, hospital visits are made within 24 hours of admission.
ValuCare has one of the most comprehensive provider networks in the HMO industry. Its more than 1,300 accredited hospitals and clinics, 990 dental clinics, and 19,000+ medical specialists are all equipped to render medical services to all plan holders nationwide. The continuous expansion and regulation of this network is assured by the ValuCare Provider Relations team, making sure that access to healthcare is made available to all members anywhere they are.
The versatile Customer Service Associates of the ValuCare Customer Care Department attends to availment-related concerns thru its trunk line, mobile phones, toll-free and direct land line numbers – 24/7. More than these head office hot line numbers, each roving Liaison Officer transacts and assists members using the ValuCare mobile apps and iView system which enable field LOs to promptly decide on urgent cases and assist members – wherever they are.
The ValuCare Alarm System is decentralized; each Center (VC-Meralco Avenue, VC-Makati, VC-PCS North Edsa/QC, VC-The Medical City, VC-St. Lukes Medical Center QC, including all the VC corporate clinics and provincial offices) is equipped with a local approval system designed for the convenience of members in the area.
The team is responsible for the monitoring, measurement and preparation of reports relevant to the efficiency of strategic utilization management programs implemented by key departments.
Essential elements include the timely preparation of utilization reviews and the precise valuation of medical requirements tailor-fitted to client requirements.
Eligible individual with no dependents and not enrolled within a group or corporate account.
Minimum of 3 members, with at least one (1) adult as principal member.
A group of individuals working in the same company / organization
-at least 20 regular employees
-100% of regular employees
• Dental Benefits
• Financial Assistance (for principals)
• Special Modalities